Shipping Policy

We aim to provide the best experience for our customers, with a clear return and exchange policy:

• Returns or exchanges can be requested within 3 days of delivery.
• Products must be unused, in original condition, and in original packaging.
• Opened or used products cannot be returned or exchanged, unless there is a manufacturing defect.
• If the product is damaged or incorrect, we cover the shipping costs.
• If the return is requested without a valid reason, the customer bears the shipping fees.
• Returned items are inspected first, then:
  • Replaced
  • Or refunded within 5–7 business days

To request a return or exchange: care@rederma.com