Last Updated: 24 August 2026
REDERMA Laboratories (“REDERMA”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store, disclose, and protect personal data when you visit or use rederma.com, create an account, purchase our products, contact us, subscribe to communications, or otherwise interact with REDERMA through our website.
We process personal data in accordance with applicable data protection requirements, including Egypt’s Personal Data Protection Law No. 151 of 2020 and its Executive Regulations, as applicable.
Personal Data We Collect
Depending on how you interact with our website, we may collect the following categories of personal data:
Information you provide to us, such as:
- Name
- Email address
- Telephone number
- Billing and delivery address
- Account and login information
- Information submitted through forms or customer-service communications
- Product reviews or other information you voluntarily provide
Order and transaction information, such as:
- Products ordered
- Order value
- Discounts and promotional codes
- Billing and shipping details
- Payment status
- Delivery information
- Returns, refunds, or customer-service history
Payment transactions may be processed by authorized third-party payment providers. REDERMA does not necessarily receive or store your complete payment-card information.
Technical and usage information, which may include:
- IP address
- Device and browser type
- Operating system
- Pages visited
- Referring pages or websites
- Website interactions
- Session information
- Cookie and similar technology identifiers
- Approximate location derived from technical information
Marketing and advertising information, such as your marketing preferences and interactions with our advertisements, promotions, emails, and digital campaigns.
How We Use Your Personal Data
We may use personal data to:
- Process, confirm, fulfill, and deliver your orders;
- Process payments, returns, exchanges, and refunds;
- Create and manage customer accounts;
- Communicate with you regarding your purchases;
- Respond to questions, complaints, and customer-service requests;
- Provide information about REDERMA products and services;
- Operate, maintain, secure, and improve our website;
- Understand how visitors use our website and improve the customer experience;
- Analyze e-commerce performance and customer journeys;
- Measure and improve marketing and advertising effectiveness;
- Send marketing communications where permitted and in accordance with your preferences;
- Detect and prevent fraud, misuse, and security incidents;
- Maintain appropriate business and transaction records; and
- Comply with applicable legal, regulatory, tax, accounting, and other obligations.
We seek to collect and process only the personal data reasonably necessary for these purposes.
Legal Basis and Consent
Where required by applicable law, we process personal data based on an appropriate legal basis, which may include your consent, performance of a contract or transaction with you, compliance with legal obligations, or another basis permitted under applicable law.
Where processing depends on your consent, you may withdraw that consent subject to applicable legal requirements. Withdrawal does not affect processing lawfully carried out before the withdrawal.
E-Commerce, Payments and Delivery
When you place an order through our website, we process the information necessary to complete the transaction and deliver your products.
Relevant information may be provided to third parties involved in fulfilling your order, including:
- Payment service providers;
- Banks and financial institutions where necessary;
- Shipping, courier, and delivery providers;
- E-commerce and website technology providers; and
- Customer-service providers.
We provide these parties only with information reasonably necessary to perform their respective services.
Cookies and Similar Technologies
Our website uses cookies and may use similar technologies to operate the website, maintain shopping-cart and account functionality, remember preferences, improve performance, understand website usage, and support analytics and marketing activities.
Cookies may include:
Strictly necessary cookies — required for essential website functions such as shopping-cart, checkout, account, security, and session management.
Functional cookies — used to remember preferences and improve website functionality.
Analytics cookies — used to understand how visitors interact with the website and help us improve performance and customer experience.
Advertising and measurement cookies — where used, these help measure campaign effectiveness and understand interactions resulting from advertising.
Where consent is required by applicable law, non-essential cookies and similar tracking technologies will be activated in accordance with the choices provided through our cookie-consent mechanism.
You may also control cookies through your browser settings. Disabling certain cookies may affect some website functions.
Analytics, Advertising and Third-Party Technologies
REDERMA may use third-party technology providers to operate and improve the website, analyze traffic and e-commerce performance, secure the website, communicate with customers, and measure marketing effectiveness.
Depending on the services enabled on the website from time to time, these providers may process information such as device identifiers, IP addresses, cookie identifiers, website interactions, referral information, and transaction-related events.
These third parties process data subject to their applicable terms, privacy policies, and our contractual arrangements with them where applicable.
We periodically review the technologies used on our website and may update this Privacy Policy as our technology environment changes.
How We Share Personal Data
REDERMA does not sell personal data as part of its ordinary business operations.
We may disclose personal data where reasonably necessary to:
- Process payments;
- Fulfill and deliver orders;
- Operate and host our website;
- Provide technology, analytics, communications, or customer-service functions;
- Protect REDERMA, our customers, or others against fraud, security threats, or misuse;
- Obtain professional legal, accounting, audit, or technical services;
- Comply with a legal or regulatory requirement; or
- Respond to lawful requests from competent authorities.
Service providers processing personal data on our behalf are expected to process such information only for authorized purposes and subject to applicable data-protection requirements.
Marketing Communications
Where permitted by applicable law and subject to your preferences, REDERMA may send you information about products, offers, promotions, launches, or other marketing communications.
You may withdraw your consent or unsubscribe from marketing communications at any time through the unsubscribe mechanism provided in the relevant communication or by contacting us at care@rederma.com.
Opting out of marketing does not prevent us from sending communications necessary to process an order, provide customer service, or administer your account.
Data Retention
We retain personal data only for as long as reasonably necessary to fulfill the purposes for which it was collected and to satisfy applicable legal, contractual, accounting, tax, regulatory, dispute-resolution, and record-keeping requirements.
Retention periods may therefore vary according to the type of information and the purpose for which it is processed.
When personal data is no longer required, we take reasonable measures to delete, anonymize, or otherwise securely dispose of it, subject to applicable requirements.
Data Security
REDERMA implements appropriate technical and organizational measures designed to protect personal data against unauthorized or unlawful access, alteration, disclosure, loss, misuse, or destruction.
However, no internet transmission, website, or electronic storage system can be guaranteed to be completely secure.
Customers who create an account are responsible for maintaining the confidentiality of their login credentials and should contact us if they believe their account has been accessed without authorization.
Your Data Protection Rights
Subject to applicable law and any permitted limitations, you may have rights concerning your personal data, including the right to:
- Know what personal data is held about you;
- Request access to your personal data;
- Request correction or updating of inaccurate personal data;
- Request deletion of personal data where legally applicable;
- Withdraw consent where processing is based on consent;
- Object to or restrict certain processing where applicable; and
- Exercise other rights available under applicable data-protection law.
To exercise a privacy right or submit a privacy-related request, contact:
We may need to verify your identity before processing a request to protect your information from unauthorized access or disclosure.
International Data Transfers
Some technology or service providers supporting our website may process or store personal data outside Egypt.
Where personal data is transferred internationally, REDERMA will seek to handle such transfers in accordance with applicable Egyptian data-protection requirements and any required safeguards, approvals, permits, or other applicable mechanisms.
Children’s Privacy
Our website and online store are intended for general consumer use and are not designed to knowingly collect personal data directly from children contrary to applicable law.
Where the processing of a child’s personal data requires the consent or authorization of a parent or legal guardian under applicable law, such authorization should be obtained before the information is provided.
If you believe a child has provided personal data to us contrary to applicable requirements, please contact us at care@rederma.com.
Third-Party Websites
Our website may contain links to websites, platforms, or services operated independently by third parties.
REDERMA is not responsible for the privacy practices, security, or content of independent third-party websites. We encourage you to review their privacy policies before providing personal information.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business, website functionality, technology, service providers, or applicable legal and regulatory requirements.
The latest version will be published on this page, and the Last Updated date at the top of the policy will be revised accordingly.
We encourage you to review this Privacy Policy periodically.
Contact REDERMA
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns regarding the way your personal data is processed, please contact us:
REDERMA Laboratories
33 Al-Maqrizi Street
Roxy, Cairo, Egypt
Email: care@rederma.com
Phone: +20 121 012 5506
www.rederma.com
