Refund Policy
At Rederma Laboratories, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied, we’re here to help.
Returns
You may request a return within 14 days of receiving your order, provided that:
- The product is unused, unopened, and in its original packaging
- The item is in the same condition as received
Note: For hygiene and safety reasons, opened or used personal care products cannot be returned.
Exchanges
We only replace items if they are:
- Defective
- Damaged during shipping
- Incorrect item received
If you need an exchange, please contact us with clear details and supporting photos.
Return Process
To initiate a return or exchange:
- Contact us via email at care@rederma.com
- Provide your order number and reason for return
- Our team will guide you through the next steps
Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection
- If approved, your refund will be processed within 5–10 business days
- Refunds will be issued via the original payment method (or agreed alternative for COD orders)
Shipping Costs
- Customers are responsible for return shipping fees unless the item is defective or incorrect
- Original shipping fees are non-refundable
Contact Us
If you have any questions, please contact us:
📧 care@rederma.com
📍 33 Al-Maqrizi Street, Roxy, Cairo, Egypt
📞 01210125506