We always strive to ensure your satisfaction with our products. If you are not completely happy with your purchase, you can benefit from our refund and exchange policy under the following conditions:
- Refund & Exchange Period:
- You can request a refund or exchange within 14 days from the date of receiving your order.
- Product Condition:
- The product must be in its original condition, unused, and in its original packaging with all accessories included.
- Products that have been opened, used, or damaged after delivery cannot be refunded or exchanged.
- Non-Refundable/Non-Exchangeable Products:
- Discounted or sale items.
- Customized or made-to-order products.
- Shipping Costs:
- The customer is responsible for shipping fees in case of refund or exchange unless the mistake is from our side (wrong or damaged item received).
- Refund Method:
- Refunds will be processed using the same payment method within 7 – 14 business days after we receive and inspect the returned product.
- How to Request a Refund or Exchange:
- Please contact us via email: Care@rederma.com or phone: 01210125506 mentioning your order number and attaching a photo of the product.